The Credit and Collections Manager is responsible for oversight of the credit and collections for our client, coordinating and working closely with team members to monitor and ensure compliance with collection laws and policies.
This person must be able to initiate, maintain and grow relationships with the Sales and Finance teams as well as our customers to assess existing processes and procedures, and develop improvement opportunities related to customer account management and cash flow generation.
The position will report to their Corporate Controller.
Develop and manage effective collection strategies, aiming to decrease DSO and increase cash flow
Establish strategies for continuous improvement of metrics and clarity of reporting
Serve as the ultimate point of escalation for all past due problem accounts, credit hold decisions, and disputes
Build relationships and develop report-out cadence with sales and finance to drive effective dispute resolution and optimize customer focus
Executes policies and processes and provides risk analysis to senior staff
Respond to inquiries from customers, and research/resolve outstanding credit issues
Develop new credit policies and procedures aiming to mitigate risk and/or increase efficiency
Review A/R ledger and hold daily or weekly touchpoints to discuss problem accounts with team
Write credit correspondence, working with legal department as required
Own ultimate responsibility for all A/R collections functions
Review and approve all lien waiver requests from customers
Perform analytical review and reporting within accounts receivable
Support ERP and technology upgrade projects related to credit, collections, and A/R as required
5+ years of related experience in credit, accounts receivable and collections
Prior collections and A/R experience, including knowledge of regulations and compliance requirements.
Bachelor’s Degree in Accounting, Finance, or related field