Responsibilities:

• Troubleshoot problems with customer orders, customer accounts and other related issues.
• Contribute to supply chain initiatives and coordinate logistics while maintaining regular communications with vendors, customers and teammates.
• Contribute to inside sales outreach efforts across Latin American accounts
• Provide the sales team with data reports and sales guides.
• Monitor sales performance through sales tracking tools and report progress to sales representatives.
• Identify and monitor sales trends.
• Work with Salespeople and senior leadership to create and implement targeted sales strategies.
• Stay current and informed with new product launches.
• Provide customer service by staying on top of pending orders and customer requests.
• Identify areas of improvement, contribute to cross-functional teams and participate in team learning & development opportunities.

Qualifications:

• Bilingual (English/Spanish).
• High school diploma is required but an Associate or bachelor's degree in Business, Marketing or related field is preferred.
• Proficient in computer software programs including MS Office (Excel), and willing to learn new software programs.
• Working knowledge of customer relationship management software and data analysis.
• Excellent motivational skills and works well with a team, but also able to work self-directed.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Excellent time management and organizational skills and the ability to multitask and prioritize.
• Knowledge of sales practices and the most efficient customer service techniques.
• Ability to interpret sales metrics and perform data entry.
• Strong attention to detail.